Privacy Policy

1. Introduction

GLP-1 Support Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all users of our platform, including visitors to our website, registered members, and purchasers of our digital products.

2. Information We Collect

Personal Information You Provide

• Account Information: Name, username, email address, password
• Health Survey Data: Age, sex, GLP-1 start date, medication type, dosage, height, weight, activity level
• Profile Information: Bio, goals, medical conditions, privacy preferences
• Payment Information: Billing details for purchases (processed securely through Stripe)
• Communication Data: Messages sent through our contact forms or support channels
• Community Content: Posts, comments, and interactions within our community platform

Information Automatically Collected

• Usage Data: Pages visited, time spent, features used, download activity
• Device Information: Browser type, operating system, IP address, device identifiers
• Analytics Data: Website performance, user behaviour patterns (anonymized)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

• Provide and maintain our services, including your account and dashboard
• Process purchases and deliver digital products
• Facilitate community interactions and discussions
• Personalize your experience based on your health survey data
• Send important account notifications and updates
• Improve our website, content, and services
• Analyze usage patterns to enhance user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• With your consent, send marketing communications about relevant products and features

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website (hosting, analytics, payment processing)
• Community Features: Information you choose to share publicly in community discussions (based on your privacy settings)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Emergency Situations: To protect the health and safety of users or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure server infrastructure and data storage
• Regular security audits and updates
• Access controls and staff training
• Password hashing and protection
• Regular backups and disaster recovery procedures

6. Your Rights (GDPR & UK GDPR)

As a UK-based service, we comply with GDPR and UK GDPR. You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@glp1support.co.uk

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to show relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie banner.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account or request deletion
• Health Survey Data: Until account deletion or upon request
• Purchase Records: 7 years for tax and accounting purposes
• Community Content: May be retained for community continuity (anonymized upon account deletion)
• Marketing Data: Until you unsubscribe or withdraw consent

9. International Data Transfers

Your data is primarily stored and processed in the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority: